Frequently Asked Questions (FAQs)

What certificate do I need to travel?

How can I cancel my ticket?

Where can I find TRAINOSE’s schedules?

Where can I find the ticket prices?

I want to transport an assistance animal by train

Is there a registered luggage transportation service?

I would like to transport my car or motorcycle by train.

How can people in wheelchairs travel?

The train was delayed in its arrival from the station from which it started its route. Is there a provision for compensation?

The train is delayed in the starting station of the passenger’s journey. Is there a provision for compensation?

The train was cancelled. Is there a provision for compensation?

I want to travel with my bicycle.

I travel regularly by train. Am I entitled to a discount?

How can I cancel a multiple journey card which I can no longer use?

Can I buy a ticket on board the train?

Can I pay by card on the train?

Compensation for delays in Athens and Thessaloniki suburban rail services.

Multiple journey card compensation for delays in the Athens and Thessaloniki suburban rail services.

How can I find out about train delays?

How do I obtain the delay voucher I am entitled to?

What about guide dogs?

How can I choose a seat facing the direction the train is headed in?

I would like to buy a ticket online, but the train has no seat booking. How do I proceed?

I want to travel abroad by train.

How can I purchase an e-ticket?

Am I entitled to a discount?

Issuing group tickets

Information on ticket counters (open hours, all ticket sales)

Where can I learn more about TRAINOSE’s tourism routes?

I lost a personal belonging on a train or at a station

I would like to notify TRAINOSE of a complaint/request


Contact

14511

Customer Service Centre (every day 06:30 - 22:00)

213 0 121 121

Customer Feedback Mondays - Fridays 08:00 - 13:00

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