TRAINOSE provides luggage transport services, allowing you to travel comfortably and safely.
Luggage transport services are operated on the route Athens-Thessaloniki-Alexandroupolis.
Passengers should deliver their luggage to the TRAINOSE personnel, in order to safely stored them in specially designated areas of the train.
The items that are accepted as registered luggage are: items packed in boxes, cartons, suitcases, travel bags or other similar packaging, as well as packaging itself.
The items that are accepted as registered luggage, even without packaging, are:baby strollers, bikes.
Bikes with a backup engine and motorcycles are not be accepted.
The packaging and size of the boxes submitted for check-in as registered luggage should allow for quick loading and placement on the train.
From 15.10.2019 the standard check-in fee is 5€ per 2 pieces of luggage, up to 40 kg totally, regardless of the distance traveled. In case of luggage in excess of 2 pieces, or 40 kg, an additional fee is levied.
Each passenger must state legibly his/her name and postal address on every piece of luggage and on a clearly visible spot. TRAINOSE reserves the right to decline check-in for any items poorly or inadequately packaged or with visible signs of damage.
Passengers may also request their luggage to be registered to any station located in the same route, up to the final destination which is specified on their ticket.
For any luggage checked-in on-board, passenger is requested to pay 5€ per piece of luggage as an additional fee, if the departure station provides luggage services.
This additional fee is not collected when the departure station does not provide luggage services. However, passengers, after their embarkation, should deliver their luggage to the TRAINOSE personnel, in order to be stored in the specially designated areas, paying the standard check-in fee for the registered luggage.
According to the provisions of the Railway Transport Regulation, passengers may carry, free of charge, any portable items intended for personal use during the trip. Those items are classified as hand luggage.
Hand luggage is accepted, provided that its transport complies with the applicable provisions of Customs or of other Administrative Authorities and as long as, by nature, shape and dimensions it will neither cause damage to the train or other passengers’ luggage, nor interfere with the comfort of other passengers or anyone on board the train.
Hand luggage may only be placed in the space above or below the seat of the passenger within the train compartment. No other space may be used for hand luggage storage. Any hand luggage that cannot be stored in the designated space should be checked-in and transported in accordance to the applicable provisions for registered luggage.
Passengers are responsible for their hand luggage. TRAINOSE shall bear no liability for any loss or damage of hand luggage, unless the loss or damage arises through fault of the company.
Passengers are liable for any damage caused to the train or to any third party by their hand luggage, unless the damage arises through fault of the company.
Hand luggage transportation with trainose buses on the Kiato-Patra service and vice versa
Due to constructions on the railway infrastucture on the Kiato-Patra service and vice versa, in part of the route, passengers are transported by bus. When buying the ticket, the passengers receive a sticker -with the luggage destination on it- which ensures the luggage is delivered to the luggage compartment of the bus.
Hand luggage is loaded and unloaded by the passengers, under the supervision of the bus driver, at the Kiato and Patra stations.
In case of luggage loss, damage, etc. passengers should immediately submit a written claim to the bus station of their destination (Patra or Kiato).
Luggage Loss or Damage Compensation
- If the amount of the loss cannot be proven, the passenger will receive the sum of 80€ (eighty Euro) per piece of luggage lost.
- In case of damage, the beneficiary will receive the amount of 40€ (forty Euro) per piece of damaged luggage.
- In addition to the compensation above, the passenger is entitled to a refund of the check-in price as well as any other fee, relating to the transport.
In order to claim the Loss or Damage compensation, passengers should submit a written claim to TRAINOSE.