Luggage

TRAINOSE provides luggage transport services, allowing you to travel comfortably. The luggage can be safely stored in specially designated areas, in various sections of the trains.

 

Luggage

According to the provisions of the Railway Transport Regulation, passengers may carry, free of charge, any portable items intended for personal use during the trip. Those items are classified as hand luggage.

Hand luggage is accepted, provided that its transport complies with the applicable provisions of Customs or of other Administrative Authorities and as long as, by nature, shape and dimensions it will neither cause damage the train or other passengers’ luggage, nor interfere with the comfort of other passengers or  anyone on board the train.

Hand luggage may only be placed in the space above or below the seat of the passenger within the train compartment. No other space, may be used for hand luggage storage.  Any hand luggage that cannot be stored in the designated space should be checked-in and transported in accordance to the applicable provisions for checked luggage.

Passengers are responsible for their hand luggage. TRAINOSE shall bear no liability for any loss or damage of hand luggage, unless the loss or damage arises through fault of the company.

Passengers are liable for any damage cause to the train or to any third party by their hand luggage, unless the damage arises through fault of the company.

The following are accepted as checked-in luggage: items packed in boxes, cartons, suitcases, travel bags or other similar packaging, as well as packaging itself.

The following are also accepted, even without packaging:

Portable or rolling chairs, baby strollers, athletic equipment, bikes

Excluded are bikes with a backup engine and motorcycles; these shall not be accepted

The packaging and size of the boxes submitted for check-in as luggage should allow for quick loading and placement on the train.

Each passenger, is entitled to carry no more than 3 pieces of luggage weighing no more than 50 kilos in total, for which a standard check in fee is being paid, regardless of the distance traveled. In case of luggage in excess of three pieces, or 50 kilos, an additional fee is levied.

Each passenger must state legibly his/her name and postal address on every piece of luggage and on a clearly visible spot. TRAINOSE reserves the right to decline check-in for any items poorly or inadequately packaged or with visible signs of damage.

Passengers may also request the check-in of their luggage for any station before the final destination specified on their ticket, as long as this station is included in the same route.

For any luggage checked-in on-board the train, the passenger is requested to pay a fee, in addition to the check-in price . This additional fee is not collected when the passenger boards from stations that do not provide luggage services.

 

Hand luggage transportation with trainose buses on the Kiato-Patra service and vice versa

Due to constructions on the railway infrastucture on the kiato-Patra service and vice versa, in part of the route, passengers are transported by buses. When buying the ticket, the passengers receive a sticker -with the luggage destination on it- which ensures the luggage is delivered to the luggage compartment of the bus.

On the Kiato and Patra stations hand luggage is loaded and unloaded by the passengers under the supervision of the bus driver.

In case of luggage loss, damage, etc. passengers should immediately submit a written application to the bus station of their destination (Patra or Kiato).

 

Luggage Loss or Damage Compensation

If the amount of the loss cannot be proven, the passenger will receive the sum of 80€ (eighty Euro) per piece of luggage lost.

In case of damage, the beneficiary will receive the amount of 40€ (forty Euro) per piece of damaged luggage. In order to claim the Loss or Damage compensation, passengers should submit an application in writing to the offices of TRAINOSE.

In addition to the compensation above, the passenger is entitled to a refund of the check-in price as well as any other fee, relating to the transport.

Contact

14511

Customer Service Centre (every day 06:00 - 23:00)

213 0 121 121

Customer Feedback Mondays - Fridays 08:00 - 13:00

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