Transport of persons with special needs / reduced mobility

TRAINOSE S.A. applies all the preventive safety measures against the spread of coronavirus, according to Official Instructions, ensuring the health of our passengers. Therefore, all the passengers and their accompanying persons should  wear mask. Passengers with impaired vision should wear  mask and gloves.

Boarding will be denied to passengers who do not follow the above instructions.


 TRAINOSE S.A.  offers a discount of 50% on the full fare ticket to persons with special needs / persons with reduced mobility (PRM),  upon presentation of the respective special Pass.

A discount of 50% on the full fare ticket is also granted to the accompanying person of people with reduced mobility, upon presentation of the respective special Pass issued for the accompanying person.

The above-mentioned special Passes are provided by the responsible regional Authorities of Greece or by the responsible Citizens’ Service Centers and should be certified for 2018 or 2019.


Transport of persons (PRM) using wheelchair

Transport of persons with reduced mobility using a wheelchair is possible in the following trains, in the composition of which specially structured coaches are available. The total wheelchair’s width must not exceed 70 cm and the total length 1 m and 30 cm.

Transport of persons with reduced mobility using a wheelchair is possible  in the following  trains:

Athens-Thessaloniki: IC50, IC52, IC54, IC56, IC58

Thessaloniki-Athens: IC51, IC53, IC55, IC57, IC59

Athens – Kalambaka: 884

Kalambaka – Athens: 885

Thessaloniki-Serres-Thessaloniki: 3631, 3632

Thessaloniki-Larissa-Thessaloniki: 1595, 2591, 591, 2599, 1590, 590, 2592, 2596

Due to travel restrictions, the following itinerary modifications are applied:

  •  Athens-Thessaloniki-Athens only the trains IC 52, 53 56, 57 circulate from 09.11.2020
  •  Thessaloniki-Larissa-Thessaloniki persons with reduced mobility using wheelchair can travel in the trains: 1590, 1593, 2592, 2595
  • Thessaloniki-Serres: The itineraries 3631, 3632  are suspended from 03.11.2020
  • Athens-Kalambaka: The itineraries 884, 885 are suspended from 17.11.2020

Please, note that lifting machines, which allow users of wheelchair to be transferred without any obstacle, are installed at the following stations:

  • Central station of Athens
  • Thessaloniki
  • Levadia
  • Larissa
  • Volos
  • Lianokladi
  • Tithorea
  • Palaiofarsalos
  • Karditsa
  • Trikala
  • Kalambaka
  • Katerini (currently serving passengers with destination Larissa and Central station of Athens)
  • Platy
  • Edessa
  • Serres

Up to 2 persons using wheelchair is possible to be transferred in each itinerary, in the specially structured coaches, which also provide reclining seats to the accompanying persons of users of wheelchair.

Toilets for persons with Reduced Mobility exist in the above trains.


For travels on the Suburban Railway Line of Athens (Piraeus – Athens – Kiato – Chalkida– Airport) as well as on the rest of the Hellenic Railways’ Network, travel planning is recommended, (at least) 48 hours before the journey, in consultation with TRAINOSE. 

In this case, persons with reduced mobility are kindly requested to contact TRAINOSE S.A. Customer Service Department (working hours 08.30 – 13.30, Monday to Friday),

  • either at phone number +30 2130 121 121,
  • or fill in the form  here.

On weekends or holidays persons with reduced mobility may contact TRAINOSE’s Call Centre by calling phone number 14511 (charged when calling from Greece 0,646€/minute, and 0,984€/minute, when calling from a mobile phone, with an additional mobile phone tax of 12% -20%, depending on the monthly bill, VAT excluded).


Rail journeys for PRM not planned in advance are possible only on the suburban line of Athens ( Kiato – Piraeus – Chalkida – Airport), on the suburban line of Thessaloniki  – Larisa (itineraries: 1590, 1593, 2592, 2595), on the line Kiato-Aigio and on the suburban line of Patras, to  and from stations in which sales points are in operation (here).

  • Stations and trains of the Athens Suburban Railway offer the following possibilities to PRM:
  1. Use of a special ramp for boarding and disembarking of passengers with reduced mobility on trains.
  2. Ability to provide visual information via screens  regarding the next train station (on most trains).
  3. Audio announcements  for passenger information and announcements regarding the next train station (in all trains).
  4. Ticket booths of low height (operating with personnel) at the stations between Metamorphosis and Airport and at the station Agh. Anargyroi.
  • Stations and trains of the Thessaloniki Suburban Railway offer the following possibilities:
  1. Use of a special ramp for boarding and disembarking of passengers with reduced mobility (on most trains).
  2. Visual information via screens  regarding the next train station (on most trains).
  3. Audio announcements for passenger information and announcements regarding the next train station (in all trains).

At the Athens Railway Station the access of PRM is possible through a lane connecting the station’s building and the platforms.


Non scheduled PRM transportation by train (on routes other than the Athens & Thessaloniki Suburban Railway) is possible. In case passengers proceed to a ticket booth and express their wish to travel without having notified the TRAINOSE  earlier, their request is processed on the spot and they are informed if the intended transportation is possible or which are the alternative transportation options (nearest boarding station, nearest departure station, etc.).

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Contact

14511

Customer Service Centre (every day 06:30 - 22:00)

213 0 121 121

Customer Feedback Mondays - Fridays 08:00 - 13:00

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