Contact us

At TRAINOSE S.A., we encourage our clients to communication with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc)

Customer Service Centre-  information
You may call 14511 (06.00- 23.00 Monday to Sunday)

Charges apply as follows:

64.6 cents per minute when calling from a landline, and

98.4 cents per minute when calling from a mobile phone.

In addition, when calling from a mobile phone, a 12%, 15%, 18% or 20% “mobile telephony fee” (state tax), is applied depending on the monthly bill (excl. VAT) as per the following table:

Monthly bill (excl VAT)  Mobile fee (state tax)
Up to 50 euros 12%
From 50.01 to 100 euros 15%
From 100.01 to 150 euros 18%
From EUR 150,01 or more 20%

If you want to submit your feedback regarding web ticketing, you may call 14511 (06.00- 23.00 Monday to Sunday – charged apply) or fill in the form here.

Alternatively, you may send a letter by fax to +30 213 0121379

Customer feedback 
You may call +30 213 0121121 (08.00- 13.00 Monday to Friday)

Feedback- General
You may fill in the form here.

Alternatively, you may download the feedback form below and send it by fax to +30 213 0121122 :

FEEDBACK & COMPLAINT FORM

 

Transport of persons with special needs / Reduce mobility

Persons with reduced mobility are kindly requested to contact TRAINOSE S.A. Customer Service Department (working hours 08.00 – 13.00, Mondays to Fridays),

  • at phone number +30 2130 121 121,
  • or fill in the form here

Lost and found
You may fill in the form here here.

Address
Karolou 1-3
Metaxourgio, 10437
Athens

Contact

14511

Customer Service Centre (every day 06:00 - 23:00)

213 0 121 121

Customer Feedback Mondays - Fridays 08:00 - 13:00

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