Contact – suggestions form

TRAINOSE SA encourages communication of our customers with the company, as we are constantly trying to provide quality services to the public. Completing this form helps us to improve the services we provide, but also to forward your comments to other companies of the Hellenic Railways (OSE) group for matters within their competence (stations issues, rolling stock, cleaning, maintenance, security, infrastructure, etc.).

Incident description

* Date and time of incident

* Station

* Trip

* Comments

Contact information

* Name

* Surname

* email

Address

City

Area

Prefecture

Post code

Country

Phone (mobile)

Phone (landline)

Fax

* Contact by e-mailPhonePost

File attachment Allowed file types are doc, docx, xls, xlsx, pdf, png, jpg, jpeg, gif. The maximum file size is 5MB.

Fields marked with a star (*) are required.


Privacy Statement:

TRAINOSE S.A. ensures the protection and safety of your personal data. It collects and processes only the information which is necessary to satisfy your requests with transparency based on the principles of legitimacy, proportionality, confidentiality and integrity, purpose limitation and accuracy, specified retention period of data and data minimization.

TRAINOSE records your data in its database in order to be able to contact you for the satisfaction of your requests and does not process them any further, unless processing is required by law/ in the scope of legal claims or takes place anonymously for quality measurements.

TRAINOSE does not disclose your data any further but may transfer them to any of the companies of OSE Group, if your claim/ request is not relevant to TRAINOSE responsibilities, as well as to third parties as long as it is foreseen by law or is necessary for the satisfaction of your request.


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Contact

14511

Customer Service Centre (every day 06:00 - 23:00)

213 0 121 121

Customer Feedback Mondays - Fridays 08:00 - 13:00

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